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|  | | | Xprint - Warranty
All inkjet cartridges supplied by Xprint are fully guaranteed against defects due to faulty materials or workmanship. If for any reason your customer's are not completely satisfied with an Xprint product they have purchased from you please ask them to return it to you, with proof of purchase for a full refund within 7 days. Your Xprint account manager will then arrange to swap out the faulty product.
If for any reason the situation arises whereby it is claimed that an Xprint product has damaged the printer, the following shall apply. Xprint guarantees that, in normal use its products will not cause damage or abnormal wear when used in printers in which they are designed to operate. Xprint shall not be liable to the buyer if any damage or abnormal wear to a printer that is claimed to have been caused by use of an Xprint product, could have been caused by goods no supplied by Xprint used in the printer before or after the use of an Xprint product.
Xprint reserve the right to collect and inspect and if necessary repair the printer. If it is found that damage has occurred as a direct result of an Xprint cartridge then Xprint will repair the printer or replace the printer with a working equivalent and return the printer within 20 working days of receipt of the defective device. Xprint's liability for the buyer shall not exceed the amount required to repair or replace the printer if found damaged by an Xprint product. This guarantee shall cease to take effect if the Xprint products are damaged, either willfully or negligently, dismantled or otherwise tampered with or misused by, for or on behalf or the buyer or any third party. The Guarantee shall cease to take effect if the Xprint products have been purchased from market or Internet traders that are not recognised as official Xprint suppliers by Xprint Ltd. The markets could include, weekend markets / computer fairs / car boots sales etc.
Printer Life Span
All inkjet printers have a finite life span. A printhead may fail due to it reaching the end of its working life. In this specific case it is not the Xprint product that has damaged the printhead. Although we cannot determine the true age and level of use of a printer, Xprint will use their discretion to determine whether the printer has reached the end of its life. This is best determined by looking back to the date the printer became obsolete according to the printer manufacturer. If we determine the printer had indeed reached the end of its life we accept no responsibility and will not be liable to repair or replace the printer. | |
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